Reporting Repairs Now that you have moved in and are almost unpacked let’s talk repairs! There are two types of repair: Urgent and Non Urgent. Would you believe most hot water services break down at 4pm on a Friday? Making it very difficult to respond as fast as we would like. If you have an urgent repair needed during business hours 9am– 5.30pm please contact our office by phone on 9889 3990. This is the quickest way for us to take action. A text/email/whatsapp message could be seen later than we would like. If you have an urgent repair outside of business hours, please contact Susy by text on 0407 688 210 in the first instance. In the unlikely event you don’t hear back quickly you are then welcome to contact the following trades for assistance: Locksmith – Keith 0404 882 413 Esteem Plumbers – David 1300 791 780 Electrician – Andy 0432 147 134 Storm event – SES 132 500 For all your non urgent repairs please email your property manager directly or log them through our 24/7 portal (When you make a repair request it helps us to action it faster if you can include photos/video/detailed description/model numbers for appliances if known). We will seek the owner’s instructions and keep you informed of our progress. If you don’t hear anything as quickly as hoped you are always welcome to call the office for an update. Frequently Asked Questions 8
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