Pets in Properties When we approved your application for the property we shared with the owner if you had any pets. It is expected that you will not bring any new pets to the property without first requesting the owner’s permission. To request permission please complete the official request document on CAV’s website. (Consumer Affairs Victoria). The owner can not unreasonably withhold consent but their consent may be conditional on you signing an addendum to the lease to cover pet related cleaning and/or damage. Routine Inspections At Shelter, we conduct routine inspections twice in the first year and every 6 months thereafter. Once you have been in the property 3 months you will receive an email advising that we wish to inspect the property. We only carry out routines during business hours Monday – Friday and don’t have capacity to inspect at weekends. We are happy to be flexible but also ask that you be flexible with us too. These inspections take 10-20 minutes maximum. Don’t worry we are not there to check if the bed has been made or if there are cups in the sink. We are there to look for repairs you may not have noticed yourselves and to ensure the owner is informed on the condition of the property. You can take this opportunity to report maintenance to us or to discuss your future plans and request a lease renewal or just chat about the state of the market. If you need to change the time that’s fine too but we would appreciate prior notice so we don’t arrive unexpectedly or keep someone else waiting. Rent Reviews In Victoria, an owner can only increase the rent once every 12 months. If a notice is served during a fixed lease it can’t come into effect until the end of the fixed period. When we review rent we take note of other similar properties in the area that have been leased recently and the condition of the property. If you are not happy with a rent increase you have received you can speak with your property manager and see if the owner is willing to negotiate. Frequently Asked Questions 9
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