Lorraine Poulos

4 Introduction The Handbook aims to be a practical guide for assisting you with clinical tasks in the home. It is designed to assist the reader to feel confident when undertaking basic tasks, know when to contact others for assistance and to recognise changes in health conditions in consumers across home care settings. It encourages a wellness approach and is designed to empower consumers and others in managing their health conditions. It promotes competency testing for some tasks to demonstrate evidence of the skill level of staff. Lorraine Poulos & Associates recommends everyone with access to a smartphone downloads the First Aid-Australian Red Cross app from the app store. It is free and works even if you do not have access to the internet. It gives you instant access to the information you need to know to handle the most common first aid emergencies. We hope this Handbook will assist people to provide the best care possible regardless of their skill level or role in care provision.