WATERLINE September 2025 CRM, Access Control & Security Dockside Utilities 2025/26 Marina Supplier Directory
CONTENTS 4 CEO UPDATE 5 FEATURE CRM, ACCESS CONTROL & SECURITY 12 INSURANCE 13 LEGAL LINES 16 MARINA TRAINING INSTITUTE 22 FEATURE DOCKSIDE UTILITIES 26 MEMBERS 28 NEW SPONSOR 29 GOLD ANCHOR 30 CLEAN MARINA 32 INDUSTRY NEWS 38 NEW MEMBERS 39 INDUSTRY MOVES 9 WATERLINE CHIEF EXECUTIVE OFFICER Suzanne Davies ceo@marinas.net.au OPERATIONS MANAGER Chris Stone manager@marinas.net.au ADMINISTRATION & COMMUNICATIONS COORDINATOR Silvia Jura admin@marinas.net.au INDUSTRY TRAINING & DEVELOPMENT COORDINATOR Lily Peel education@marinas.net.au WATERLINE EDITOR Suzanne Davies WATERLINE COORDINATOR Kellie McMillan waterline@marinas.net.au DESIGN & PRINTING Worldwide Printing St Leonards Ph: 02 9460 6767 | stleonards@worldwide.com.au COVER IMAGE Gold Coast City Marina and Shipyard PLATINUM SPONSOR ADDRESS 405/20 Bungan Street, Mona Vale NSW 2103 POSTAL PO Box 398 Mona Vale NSW 1660 P + 61 2 9439 5806 E info@marinas.net.au W marinas.net.au The Waterline Magazine is distributed both in print and digitally. Each issue is published to marinas.net.au and promoted on Facebook, Twitter and Linkedin. DISCLAIMER This publication has been provided by the MIA for the personal benefit of its members to whom it is addressed. Whilst all due care has been taken with respect to its preparation and publication, MIA makes no representation or warranty to any person in relation to the accuracy of the within material. Members are urged to take their own advice in relation to their respective business needs and decisions and not rely on the contents of this publication. 32 23
September 2025 WATERLINE | 3 1300 128 164 | info@marinestructures.com.au www.marinestructures.com.au Smarter, Cleaner Waterways Collection of floating waste and hydrocarbons in marinas Exclusive Australasian Distributor ®
4 | WATERLINE September 2025 CEO UPDATE September 2025 Over the last 20 years, through the careful management of the successive Boards, the Marina Industries Association (MIA) has retained small surpluses which were conservatively invested with a view to someday securing its future and investing in its own premises. Having been intimately involved in the management of the MIA for well over a decade, commencing in 2012 as a director & treasurer and its CEO since 2020, it was with tremendous pride that I could announce that the MIA had invested in its own office premises. This is an exciting milestone in the history of the MIA as this strategic investment provides the Association with a permanent home, a secure investment and reduces its on-going occupancy expenses by 57% annually, strengthening our ability to deliver enhanced services and support for our members. To remain connected to the businesses and industry we represent being located close to a major marine hub was essential. This also increases the likelihood of being able to attract and retain suitably qualified staff into the future. After thorough evaluation of the locational benefits, investment security, value and affordability, the Northern Beaches was selected as the precinct that could best position the MIA for long-term success. The office will be located in the vibrant hub of Mona Vale, 28km north of the Sydney CBD and the entry point to Pittwater, home to one of the largest marine precincts in NSW with over a dozen marinas and scores of marine businesses. At 125sqm, it will allow room to grow if needed and provides the amenity of a good meeting space. Members who are visiting the area are welcome to drop by, say hello, and grab a desk for a few hours if needed. While this has all been taking place, we march on. Lily has knocked out three Intermediate Marina Management courses this year (Dubai, Sydney, Phuket) and by the time this magazine hits your desk, the Advanced Marina Management course in Auckland will have concluded. It is great to see so many marinas investing in their people and the professionalism of our industry. The motivational and professional benefits of these courses is unquestionable. Delegates leave the course with greater confidence, visualising the industry as a long-term career choice and having made new industry connections, both with their counterparts and suppliers. Straddle Carrier courses have been popular and four have been delivered so far this year. Our online & virtual induction compliance courses focus on operational compliance and preparedness continue strongly. These courses have been designed to help marina operators and owners to easily carry out their obligations to train operational staff in a timely manner in areas such as WHS, environmental compliance and emergency preparedness and response (including weather events and spills). Marinas26 is shaping up well. The exhibition space is close to sold out and registrations are well over 100. The committee is engaged in designing an informative and motivational conference program and this year we are pleased to bring you a choice of two study tours: a local tour will take in the three new luxury marina facilities on The Spit and then up to Coomera to see the new undercover, in-water work berths at The Boatworks, followed by a large drystack facility and the Akzo Nobel Paint Training Centre at the Gold Coast City Marina and Shipyard. Thank you to all members who completed our biennial Member Survey. The survey gives us important feedback to ensure we understand how members view the support we provide to industry and monitor shifting needs and expectations. It informs us on what we need to continue doing, how we can improve and keep an eye on services that we can provide to further assist members in managing their operations. There is a full rundown on the outcomes on page 26. We look forward to welcoming members to our new permanent home and continuing to work together in building a strong, vibrant future for the marina industry.
September 2025 WATERLINE | 5 FEATURE CRM, ACCESS CONTROL & SECURITY THREE PILLARS FOR MARINAS OF TOMORROW by Irena Cadez M.Sc, CEO Marina Master As marinas have evolved from simple docking spaces into all-in-one vibrant lifestyle destinations, visitors and boat owners have also raised their expectations. Today’s marinas are not just places to berth a vessel; they are offering more leisure services and foster community engagement. To meet these growing demands, three pillars stand out as critical to modern marina management: Customer Relationship Management (CRM), access control, and security. PUTTING CUSTOMERS AT THE HELM WITH CRM At the heart of any successful marina lies its customers. A robust CRM system ensures every interaction — from booking a berth to scheduling maintenance — is smooth and tailored. By tracking boat details, preferred docking times, service history, and customer preferences, marinas can offer personalised touches that foster loyalty. CRM platforms also simplify administration. Automated billing, contract renewals, and targeted marketing campaigns, while reducing paperwork and keeping customers engaged. For marina operators, this means clearer insights into occupancy trends and the ability to anticipate needs before they arise. That’s the power of effective CRM. Understanding customer preferences and usage patterns allows marinas to optimise pricing, marketing, and facility improvements. CONTROLLING THE FLOW: ACCESS MANAGEMENT A bustling marina sees a constant flow of people — boat owners, guests, contractors, and tourists. Without proper access control, this activity can quickly compromise safety. Integrated facial recognition technology will become the new standard, eliminating the need for costly access tags, cards and keys while providing seamless entry to your facility. Modern access control isn’t just about controlling gates. Many marinas integrate these systems with utility pedestals, activating power and water only for authorised users, protecting resources, ensuring accurate billing, and reinforcing a sense of exclusivity and safety for berth holders. SAFEGUARDING ASSETS: SECURITY AS A PROMISE Security is arguably the most visible commitment a marina makes to its customers. With millions of dollars often moored at the docks, comprehensive security measures are non-negotiable. High-definition surveillance cameras (CCTV) monitor docks, parking lots and storage areas. Additionally, integrated alarm systems and environmental sensors detect everything from unauthorised access attempts to fuel spills. Security personnel or trained marina staff also play an important role when responding quickly to incidents. Importantly, security today is not a standalone feature. It works hand-inhand with access control, CRM databases, and emergency protocols, creating a seamless protective network around marina owners, staff, boat owners and property. FORWARD-THINKING MARINAS' TRIANGLE Bringing all three pillars together; a well-run integrated CRM, access control and security into a unified approach will enhance the marina customer’s experience and protect the marina’s reputation and long-term success. CRM ensures happy and loyal customers through personalised services and streamlined operations. Access control safeguards and control marina facilities. Security systems protect customers' assets and maintain a safe environment. Here is what customers are saying about Marina Master, Marina Management Software Solutions; “Marina Master’s loyalty program software integration has been a very seamless process. The Marina Master development team incorporated the many features for discounts and perks across the board by each membership tier for transient dockage, merchandise, fuel services, etc.” Chuck and Ann Lagasse, Principal Ocean Havens LLC., USA. “Our aim is to preempt the customers’ needs before they know that they want that service. The Marina Master software enables flexibility in customising a personal solution according to our requirements and ever-evolving customer service needs. The software not only improves the day-to-day operations but is saving us money every year in operational costs.” Darrell Barnett CMM, General Manager, Soldiers Point Marina, NSW. “MMFace ID is a valuable addition to Southport Yacht Club, offering seamless access through doors—especially convenient when carrying provisions or pushing trolleys. Superyacht crew and captains particularly appreciate the system, as it allows them to visit the beach or local clubs without worrying about losing access cards or fobs. It also reduces the administrative burden on the marina office, eliminating the need to track returned fobs or charge for lost ones.” Mark Riddell, Waterfront Manager, Southport Yacht Club, QLD. “The CCTV cameras are a powerful tool to ensure marina operations run smoothly. The system is integrated with the Marina Master system and provides a live feed available to our customers, giving them the ability to see in real time what is happening with their boat.” Darrell Barnett CMM, General Manager, Soldiers Point Marina, NSW. Southport Yacht Club, QLD Marina Management Soware Solution Constant and Automatic Line Adjustment with our Incredibly Strong Pile Rings www.marinaquip.com
6 | WATERLINE September 2025 FEATURE CRM, ACCESS CONTROL & SECURITY INTEGRATED INFRASTRUCTURE FOR MARINAS: SMARTER SYSTEMS, SAFER SITES By Dan Sullivan, Managing Director Red Dog Group As the operational demands on marinas grow – from compliance obligations to digital connectivity and tenant expectations – the infrastructure that underpins these facilities needs to evolve in parallel. Increasingly, that means treating security and communications systems not as add-ons, but as core infrastructure. Harsh marine conditions create specific challenges such as a highly corrosive environment, extreme UV exposure, and dynamic site layouts across floating structures. The most robust systems are those built on a fibre backbone, providing both high-speed connectivity and the distance handling required to span distributed marina footprints. Access control systems are now expected to integrate with broader operational platforms – not only for gate or facility access, but also for CRM systems, contractor management, and remote control via marina management software. The ability to synchronise access credentials, automate permissions, and manage facilities in real time has become a key expectation. Remote metering of water and power is increasingly part of these systems, providing operators with real-time usage data, tenant-level accountability, and billing integration – all over a secure communications backbone. Video surveillance also benefits from a systems-based approach. Vendor-neutral video management software (VMS) enables smart camera selection based on zone requirements – from wide-angle marina entrances, to high-definition fuel dock coverage. Site-wide IP architecture means camera feeds can be recorded, reviewed, and responded to – even offsite. Electrical design plays a supporting but vital role. These systems typically run off shared switchboards, requiring coordination for surge protection, fault isolation, and compliant power distribution. A joined-up electrical and communications design results in better reliability and easier commissioning – critical for multi-stage marina projects. Perhaps most overlooked is long-term support. Infrastructure that’s difficult to maintain or update will fail faster. Designing with maintainability in mind – from cable containment to remote diagnostics – reduces life-cycle cost and avoids disruptions. Many operators are now engaging integrated providers to support the entire lifecycle – from design to deployment and beyond. Marinas that treat communications and security systems as engineered infrastructure – not bolt-ons, are the ones best positioned to meet compliance standards, support tenants, and scale with confidence. For more information visit: rdg.com.au
September 2025 WATERLINE | 7 The services infrastructure that supports a marina is complex – electrical distribution, communications networks, and layered security systems – which must be engineered as one integrated network, with each component aligned to environmental, regulatory, and operational demands. Red Dog Group delivers complete electrical, communications, and security infrastructure solutions for marine environments – designed, installed, and maintained entirely in-house. This unified delivery model ensures technical consistency, regulatory compliance, and long-term system performance. Our team works across the full project lifecycle – from early-stage design and documentation through to installation, commissioning, and ongoing service. Whether working on new builds, upgrades, or retrofits, we provide the depth of experience required to navigate the unique challenges of waterfront environments. With more than 25 years delivering critical infrastructure for some of Australia’s most prominent marina assets, RDG is a trusted delivery partner to consultants, developers, and operators seeking lasting, fit-for-purpose systems. Reach out to discuss your next infrastructure upgrade or marina development. Visit www.rdg.com.au or call 1300 659 845 to learn more. Marine Infrastructure Delivered as One. Electrical. Communications. Security.
8 | WATERLINE September 2025 NEW PLATFORM "MARINA MATCH" REVOLUTIONIZES MARINA MANAGEMENT With Real-Time Efficiency NEW PLATFORM MARINA MATCH A bold new player has entered the marine tech world, and it’s already making waves. Launched in May 2025, Marina Match is a digital platform transforming how marinas manage bookings, communicate with staff, and connect with boaters. Though still in its early months, interest in Marina Match has surged, with marinas across Australia and beyond drawn to its promise of efficiency and global reach. For an industry long reliant on phone calls, emails, spreadsheets and disconnected systems, Marina Match delivers a unified solution designed for modern expectations. Eliminating Miscommunication in Marina Operations One of the most common pain points for marina staff is the breakdown in communication when a key staff member is off sick or unavailable. It often results in missed bookings, billing confusion, or guest dissatisfaction. Marina Match addresses this through its shared Host Dashboard, giving all staff real-time access to booking status, payment records, guest information, and messaging. “It’s like moving from a whiteboard to a command centre,” said one early adopter. “Everyone’s on the same page-even if it’s their first shift back.” This level of clarity has quickly made Marina Match popular with both full-time and casual staff, cutting down training time and improving day-to-day efficiency. A Platform for the Next Generation of Boaters Today’s younger boaters do not want to call a marina and wait for someone to check availability. They want instant booking and mobile convenience. Marina Match allows guests to search, filter, and book directly from their phone or laptop whether planning a weekend stay or seeking a long-term berth. The design mirrors popular platforms like Airbnb and Booking.com, making it intuitive and familiar. Boaters can book marinas across Australia and internationally. From weekend stays to long-term dock rentals, boaters can search, filter, and book marinas across Australia and internationally. Though early in its rollout, Marina Match was developed in Australia with a global vision, attracting interest from overseas markets. Its creators aim to position Australia as a leader in marine services tech, serving a connected generation of boaters. More Than Just Bookings- A Complete Marina Ecosystem What makes Marina Match unique is its live, interactive map, a visual interface showing slip availability, guest arrivals, and vessel details at a glance. Add to that: • Automated waitlists • Real-time analytics • Smart Match for Vessels and Docks • All-in-one dashboard for total operational control And the best part for marinas? No subscriptions, no setup fees, and no hidden costs. Just a small fee passed on to the guest at booking. A Unified Future for the Marina Industry Marina Match isn’t just about tech, it’s about collaboration. “When marinas work together on one platform, everyone wins,” said a spokesperson. “Higher visibility, stronger occupancy, and better experiences.” Where to Learn More? Marina Match is open to marinas of all sizes, from large-scale operators to private jetty owners. With growing interest across multiple countries, the company is focused on quick feature development and expanding global listings. Visit: www.marinamatch.org Email: info@marinamatch.org Call: 1300 627 462 This cooperative vision echoes the success stories of other platforvdustries like hotels, holiday rentals, restaurants and positions the Australian marine sector as a global innovator. ADVERTORIAL
September 2025 WATERLINE | 9 FEATURE CRM, ACCESS CONTROL & SECURITY Solar-powered, 4G-connected time lapse cameras are transforming how construction progress is monitored, particularly for complex, largescale marine projects. Marine infrastructure projects such as wharf upgrades, breakwaters, piers, jetties, and port facilities often span long durations and involve intricate logistics, environmental considerations, and a diverse set of stakeholders. These time lapse solutions offer an unmatched way to visualise, monitor, and communicate progress with precision and ease. Installed on-site, the cameras operate entirely off-grid using solar power and connect via the Telstra 4G network, making them ideal for remote coastal and marine environments where infrastructure access can be limited. They automatically capture high-resolution images every 10 minutes during construction hours, offering a reliable and realtime visual record of the entire build. Project managers benefit from having a centralised visual feed to monitor operations without needing to be physically present, allowing for more responsive decision-making and efficient coordination with contractors and crews. Stakeholders, whether government agencies, investors, or senior executives, can access progress imagery through a secure online portal accessible from any device. Other advanced features such as weather data overlays to give context to daily progress, while image comparison tools allow users to easily see changes over time by comparing two images side-by-side add further value to marina managers and others. Perhaps most notably, premium AI-generated videos offer a powerful way to showcase project evolution. ENHANCING MARINE CONSTRUCTION WITH SMART TIME LAPSE TECHNOLOGY By Ross Meadows, Managing Director On Time Lapse Any project that spans weeks or months can benefit from the transparency, documentation, and promotional advantages that these cameras provide. Whether it’s tracking vertical construction, road development, or even remote agricultural work, these solutions bring visibility and accountability into focus. For more information visit ontimelapse.com.au INDUSTRY ACCREDITATION & OPERATIONAL PREPAREDNESS SMARTER MARINA ENERGY MANAGEMENT As marinas evolve to meet the needs of increasingly sophisticated vessels, energy infrastructure must evolve too. Today’s boats draw more shore power than ever before, making it essential for marinas to monitor and manage electrical usage efficiently and accurately. This is where cloud-based metering systems are proving to be a valuable asset. REAL-TIME MONITORING AT THE BERTH LEVEL Cloud-based metering platforms allow marina operators to monitor key electrical parameters in real time, including amps, watts, kilowatthours, and voltage. By transmitting this data to the cloud, operators can access usage insights remotely, from any device. This improves response time, reduces reliance on on-site diagnostics, and allows for smarter day-to-day management of shore power systems. At Hamilton Island Marina, real-time monitoring has allowed staff to track energy use more closely during busy periods, enabling a more proactive approach to load balancing and customer support. DATA-DRIVEN PLANNING AND CAPACITY MANAGEMENT One of the key benefits of cloud-based metering systems is their ability to support long-term infrastructure planning. By linking meters to vessel size and berth type, operators can build a historical dataset that reveals patterns in energy consumption over time. This data is essential for predicting future demand, planning for expansion, and avoiding capacity-related issues. This translates to more confident planning decisions, especially in those marinas that see seasonal increases in tourism and superyacht visits. SEAMLESS INTEGRATION WITH EXISTING SYSTEMS Most modern cloud-based platforms are designed with open APIs, which allow them to integrate smoothly with marina management software. This eliminates the need for full system replacements and minimises downtime during implementation. Many platforms also offer optional features like user-side access to energy data or prepaid billing, which can enhance the experience for marina customers. COST AND MAINTENANCE Compared to older, locally hosted systems, cloud-based solutions typically require minimal on-site infrastructure. A light server setup combined with cloud storage reduces maintenance overhead and simplifies data access. For marinas looking to optimise both operations and cost-efficiency, this approach can provide long-term value without adding complexity. INDUSTRY PERSPECTIVE Luke Hancock, Operations Manager M-Tech says “Our goal was to combine robust hardware with advanced tracking and user-friendly features, something that’s powerful for marinas, but simple to use.” Cloud-based metering systems are reshaping the way marinas operate, not just through real-time data access, but by enabling smarter planning, easier integration, and long-term cost efficiency. As seen at facilities such as Hamilton Island Marina, these systems are no longer just a technological upgrade, they’re a practical step toward sustainable and scalable marina management. For more information visit: m-tech.com.au HELPING MARINAS THINK SMARTER By Adam Bruce, General Manager M-Tech
10 | WATERLINE September 2025 FEATURE CRM, ACCESS CONTROL & SECURITY Simplify operations, More bookings, Less headaches— now that’s smooth sailing! getmolo.com boatrentalmanagement.com 833-817-5889 So ware to streamline marina and boat rental operations As marina operations and customer expectations become more complex, one thing has become very clear: these aren’t your granddad’s docks anymore. Smarter technology is leading marina operators into the future. Today, the industry’s widespread focus revolves around simplifying operations, boosting profitability, and as always – increasing customer safety. Here we explore how marina management systems, CRMs, and communication tools are reinventing the hustle-and-bustle for modern operators. At the heart of this digital transformation is a CRM system designed specifically for marinas. These platforms allow operators to track every customer and vessel in one database— hull ID, insurance information, billing history, service records, and more. By streamlining and centralising customer and vessel processing with an integrated CRM, you can offer your boaters personalised service and streamline day-to-day operations for your staff. Another transformative feature of modern marina management systems is integrated text messaging, which enables staff to quickly and clearly communicate about slip assignments, service updates, or waitlist availability. By automating outreach to waitlisted customers, operators can quickly rebook open slots and reduce lost opportunities. Equally important is timely communication with confirmed boat renters. Sending pre-arrival emails in the days leading up to a reservation ensures guests have the information they need before arriving—improving preparedness and reducing on-site confusion. Features like automated waiver distribution and pre-arrival safety tests help streamline the check-in process, allowing customers to get out on the water faster and with greater confidence. For marinas offering boat clubs, tech-enabled platforms are essential to managing members, tracking outings, and enforcing usage rules. These club models are not only more convenient for boaters—they also deliver greater financial upside and recurring revenue compared to traditional slip rentals. The big picture? Smarter tools = fewer manual processes, more secure operations, and happier customers. It’s not just about technology—it’s about building a marina that runs smoother and makes more money. Simple as that. SMART, SECURE, AND STREAMLINED: HOW MODERN TECH IS TRANSFORMING MARINA MANAGEMENT By Brent Wierson, Vice President, Sales and Services Molo | Stellar
September 2025 WATERLINE | 11 FEATURE CRM, ACCESS CONTROL & SECURITY Losing a fob. Forgetting a code. Waiting while someone finds the right key. These small frustrations can add up for marina staff, contractors, and crew — and they don’t have to. Modern access control systems can make entry as easy as walking through the gate, without compromising on security. The goal is simple: keep the right people moving, while keeping everyone else out. Installations can combine two approaches: swipe cards for contractors, and facial recognition for regular staff and crew. For those using facial recognition, access feels instant — just walk up to the gate and it opens. Supplying images ahead of time lets permissions be set remotely — no in-person onboarding, no late-night callouts. Integration with marina management or CRM software means access rights update automatically based on booking data. No double handling, no outdated permissions, and no chasing paperwork. “Gates are never one-size-fits-all. The system has to suit the site — but above all, it has to work. Reliability is everything.” - DAVID SYMONS, DIRECTOR DASH SYMONS SYSTEMS Perimeter security is strengthened with human-detection cameras using onboard analytics. These can identify movement, distinguish people from other activity, and send alerts to the right staff — reducing the need for constant monitoring. SEAMLESS SECURITY: ACCESS WITHOUT THE HASSLE By Bri Smith, Operations Manager DASH Symons Group The same technology works just as well for high capacity facilities as it does smaller marinas and boatyards. Operators can mix and match — using facial recognition for frequent users, fobs for visitors, or both — to suit their site and clientele. The result is less admin, fewer access issues, and a smoother experience for everyone who belongs there. When a gate works seamlessly, it stops feeling like a barrier — and starts feeling like part of the welcome. Modern marina and boatyard operators have a lot to deal with, from overseeing staff and complex finances to ensuring compliance and keeping clients happy. If you are managing all these things across multiple separate technology systems, it can make the challenge even harder. Logging into one platform for access control and security, switching to another for finances and client invoicing, and one more to manage berth booking is an unnecessary waste of time when comprehensive systems are available to manage everything in one place. A SINGLE SOURCE OF TRUTH Using a one-stop shop software solution that consolidates all aspects of operations under one digital roof can save hours of time and reduce room for error. Having a single source of truth for all customer and operational information means no separate logins, no duplication of data entry and no figuring out which platform is the most up to date. When considering a marina management platform, investigate how it interfaces with other technology systems you are using, such as Protégé, utility systems like Patron Power and TallyBee, and accounting software such as Xero. A reliable interface that updates automatically and hopefully in real time will ensure you have accurate visibility and a centralised master database, saving time and money. For example, when your utility monitoring integrates seamlessly with your invoicing system, you eliminate manual meter readings and reduce billing errors. UNIFIED SYSTEMS IN ACTION More operators are seeing the value of unified systems. In New Zealand, Auckland Council has recently completed a project to unify Westhaven, Viaduct (now Auckland Central) and Silo Marinas under the PacsoftNG marina management system, with integrations set up to ensure it interfaces well with systems from third parties. WHY UNIFIED SYSTEMS ARE THE SMART CHOICE FOR MARINA OPERATORS By Sean Cocks, General Manager Pacsoft This process has enhanced the customer experience by facilitating SMS messaging and improved communications. Simplified statements and new payment options make transactions more convenient for customers, while built-in auditing tools boost transparency and accountability across all three sites. The project has also laid the foundation for the future addition of PacsoftNG’s online Customer Portal. The portal will enable customers to log in to update their own personal details, manage their accounts, book berths and dry storage launches, and provide and source key information. The technology is here, and the competitive advantage is clear – unified systems mean all elements of your software are pulling in the same direction to make the sailing of your operation as smooth as possible.
12 | WATERLINE September 2025 INSURANCE ACCESS AND SECURITY IN MARINAS AND SHIPYARDS: MANAGEMENT, INDUCTIONS, AND INSURANCES Industry insights from Nautilus Marine Insurance on managing insurance and contractor risk in marine environments. Marinas and shipyards are busy, high-value environments blending customer access, private property, and industrial operations. From recreational boat owners to marine trades and large-scale refits, these sites host a wide range of users making access control and contractor management essential for safety, liability protection, and operational efficiency. Mechanics, painters and riggers are everyday contractors onsite, but each brings risk, especially if they are underinsured, underqualified, or unfamiliar with site procedures. “Best practice would be to have a set plan in place to ensure contractors have adequate insurances and training suited to individual marina requirements, vessel type mix, and infrastructure,” says Glen Schembri, Head of Commercial Nautilus Marine Insurance. WHY ACCESS CONTROL MATTERS Marinas often have open layouts accessible to the public, while shipyards are more secure and industrial. Both must carefully manage who can access what, when, and under what conditions. Unrestricted or poorly monitored access increases the risk of: • Injury or safety incidents • Damage to vessels or infrastructure • Insurance or compliance failures • Theft or unauthorised use of equipment Effective access control ensures only approved, qualified, and inducted personnel are allowed onsite. “At White Bay 6, security and safety underpin every decision we make,” says Lorraine Yates CMP, General Manager White Bay 6 Marine Park. “Access control isn’t just about protecting people and property, it’s how we earn trust, lead by example, and support responsible marine operations.” As a multi-award-winning facility, White Bay 6 is known for professionalism and accountability. “Our clients trust us with one of their most valuable assets – their boat,” Yates adds. “That trust relies on robust systems and high standards for everyone onsite.” KEY AREAS OF CONTRACTOR MANAGEMENT 1. Prequalification and Insurance Before entering the site, contractors should provide and verify: • Trade qualifications or licences • Public liability insurance • Workers’ compensation • Marine specific insurance policies These documents must be stored securely and checked regularly. Expired coverage or unlicensed work can create significant legal liability. “Some subcontractor policies may restrict the types of vessels they can work on or have inappropriate liability limits, which may result in an underinsurance position and expose the marina’s own insurance in the event of a claim,” explains Schembri. He recommends following the Marina Industries Association’s best practices and engaging with brokers to assess risk. Transparency is also critical. “Protect your business by discussing your environment with your insurance broker,” says Schembri. “Ensure your subcontractors are appropriately covered. Disclose your subcontractor list to your insurance provider. Vetting new contractors and setting regular insurance check schedules are essential.” 2. Inductions and Site Orientation All contractors should complete a site-specific induction before work begins. Inductions should cover: • Emergency procedures • Restricted zones • PPE requirements • Environmental controls • Behaviour expectations These must be refreshed regularly and updated if site conditions change. 3. Job-Specific Access Approvals Contractors should only have access for specific jobs, times and areas. This limits risk, prevents congestion, and ensures accountability. Digital permit systems help streamline approvals and recordkeeping. LEVERAGING DIGITAL SYSTEMS Manual logs and paper forms can be time consuming and prone to error. Many marinas and shipyards now use digital systems to: • Deliver online inductions • Track insurance expiry • Log contractor arrivals • Integrate with gate access • Manage compliance-based permissions These tools reduce administrative burden and provide real-time visibility, which is especially beneficial for shipyards managing multiple contractors across complex zones. SECURITY BEYOND THE WORK ZONE Access control is one part of a broader site security framework. Facilities should also implement: • Physical barriers – fencing, locked gates, and secure dock access • CCTV – covering docks, sheds and vehicle entries • Lighting – especially around high-value areas • Clear signage – for restricted areas and procedures • Staff vigilance – encouraging personnel to challenge unknown individuals Fuel storage and chemical-handling zones must also be secured and included in induction content. LEGAL RESPONSIBILITY AND DOCUMENTATION Operators of marine facilities have a legal duty of care under workplace health and safety regulations. This includes: • Ensuring contractors are qualified • Keeping detailed records of inductions, insurance and access • Managing high-risk tasks with permits • Investigating and reporting incidents These records are critical in the event of an insurance claim, legal inquiry, or compliance inspection. CREATING A CULTURE OF ACCOUNTABILITY AND BEST PRACTICE At White Bay 6, accountability is part of everyday operations. “It’s your site, your responsibility, and your reputation,” says Yates. “Ask questions of anyone onsite. The more you know, the better equipped you are to manage risk.” She also highlights the need for constant vigilance. “Security and safety procedures can’t sit idle. They must be reviewed, tested, and updated to reflect how your site operates today, not how it worked last year.” These principles should be foundational. “This isn’t about ticking boxes,” Yates concludes. “It’s about how we lead, build trust, and work to set the standard for marine operations in Australia.” Disclaimer: Content is information only, it is not financial advice and does not take into account your objectives, financial situation or needs.
September 2025 WATERLINE | 13 LEGAL LINES IMPROVING CONTRACTOR MANAGEMENT AND ACCESS CONTROL Establishing efficient contractor management and access control procedures are important when considering the overall safety, security and legal consequences to your marina. CONCERNS AROUND CONTROLLING ACCESS Authorising and supervising access to contractors and sub-contractors is a common occurrence in and around your marina. Following recent work health and safety (WHS) related incidents, contractor management and access control is a developing challenge that is becoming increasingly difficult, with companies failing to meet regulated standards of safety due to a poor understanding of their obligations and poorly implemented practices. Accordingly, by ensuring your current policies and procedures meet standard WHS laws your marina is more likely to overcome these challenges. WHAT ARE YOUR LEGAL OBLIGATIONS AND WHEN DO THEY APPLY? WHS laws establish a general duty for any ‘person conducting a business or undertaking’ (PBCU) to ensure the safety of workers and other persons such as tenants, customers, and visitors. As a PCBU, your marina is responsible for managing the overall WHS policies, training and compliance across your facilities. Separately, your marina may also be considered to be a ‘Principal Contractor’. Principal Contractors have an added responsibility to manage WHS protocols on the specific construction works or development of major project sites such as berth upgrades and fuel facility installations. Notably, there may be times your marina can act concurrently as both a PCBU and Principal Contractor, particularly when operating the marina business while overseeing construction, works or refurbishment projects. Both roles have a non-delegable duty of care and commonly apply in situations where you are overseeing contractor management and supervised access in your premises. This has become a significant point of focus for regulatory bodies in the WHS industry. In July 2025, federal WHS regulator, Comcare, announced that contractor management would be a regulatory priority for the 2025–2026 year. In support, other WHS authorities have also warned that with poor contractor management becoming a complex and persistent challenge, PCBU’s and Principal Contractors are at a greater risk of liability. CASE STUDY AND KEY TAKEAWAY A recent example from a 2023 Queensland Supreme Court decision found a Principal Contractor liable for injuries sustained by a subcontractor’s employee, after the contractor failed to provide a safe means of access. Despite having safety systems and permits in place, the Court found that the employer still had ‘reasonably practicable’ means to maintain a safe work environment and was ultimately held liable to pay approximately $224,000 in damages. Considering an increase in related cases, taking time to understand your legal obligations as a PCBU and (in circumstances where you are) a Principal Contractor under WHS laws should be a priority for best practice moving forward. With key WHS authorities working to developing stronger unified practices, having consistent policies, training and procedures in place to help manage contractors across your facilities will ensure you remain compliant. "Understanding your legal obligations as a PCBU and Principal Contractor under WHS laws should be a priority" HOW YOU CAN REMAIN COMPLIANT • Review current berth lease agreements and contracts in relation to access control (e.g. access hours and liability waivers). • Develop marina access policies that are aligned with state laws and reflect duty-of-care expectations (i.e. contractor management policy). • Educate and train marina staff on WHS duties, contractor management and access liability. • Seek legal assistance to review and draft contractor access agreements in accordance with WHS laws. GIVE US A CALL Our office can assist your marina by reviewing your current commercial agreements (such as berthing leases, contractor agreements, or licenses) and developing policies in accordance with WHS laws. If you have any queries in the meantime, or need assistance in reviewing any requirements under your commercial agreements, please do not hesitate to contact: Tim Smith (07) 3231 0628 tsmith@mcw.com.au
14 | WATERLINE September 2025 The Boating Industry Association (BIA) has formed a collaboration with expert risk advisor Paul Chivers to enhance safety across the marine sector. This partnership will focus on engaging businesses, improving risk management practices and delivering practical safety education tailored to the unique challenges of marinas, boatyards, service providers, and marine operators. BIA CFO Andrew Scott said this was an exciting collaboration with significant potential to support industry members due to the extensive experience of Chivers in high-risk environments, including SailGP, event risk management and maritime safety. “Paul brings a systems-thinking approach that prioritises real-world solutions over compliance-driven box-ticking exercises” Scott said. The marine industry presents distinct safety challenges, from confined spaces on vessels to working at height in boatyards, and Chivers is looking forward to working with BIA to provide industry-relevant risk management strategies that empower businesses to operate safely and efficiently. ENGAGING, PRACTICAL WORKSHOPS FOR INDUSTRY PROFESSIONALS A key focus of this collaboration will be the development and delivery of interactive workshops designed to equip industry professionals with practical, actionable safety strategies. These sessions will address key industry risks and provide hands-on learning opportunities in areas such as: • Confined Spaces in the Marine Industry – Addressing risks in engine compartments, fuel storage areas, and bilges, with a focus on ventilation, fire hazards, and emergency preparedness. • Working at Heights in Workshops, Boatyards & Marinas – Best practices for fall prevention on vessels, docks, and infrastructure, factoring in slippery surfaces, vessel movement, and wind exposure. • Fire Safety & Hot Work Risks – Understanding welding, grinding and fibreglass repair hazards, with an emphasis on ignition sources and safety controls. • Sun & Heat Exposure in Marine Work – Strategies to reduce UV-related health risks, including protective clothing, hydration strategies, and work scheduling in high-UV environments. • Risk Assessment & Incident Response – How businesses can apply effective risk analysis techniques to prevent accidents and improve safety culture. These workshops will be industry-specific, interactive and discussion-driven, ensuring businesses gain practical takeaways which can be immediately applied in their operations. STRENGTHENING BIA’S MARINE CARD TRAINING & SAFETY SYSTEMS Another priority will be the evolution of the Marine Card training program, ensuring that it remains a trusted industry standard for safety awareness. Over the next year, Chivers will support: STRENGTHENING SAFE MARINE BUSINESSES: A COLLABORATIVE VISION BETWEEN BIA AND RISKFACILITATOR Paul Chivers, Riskfacilitator
September 2025 WATERLINE | 15 • A review of the course content to align with emerging risks and best practices • Enhanced engagement strategies to make training more interactive and scenario-based • Expanded delivery options, including classroom-based and blended learning formats. Additionally, Chivers will work with BIA to enhance the Access Management System (AMS), ensuring businesses have an efficient and effective way to track contractor compliance, manage site access and uphold high safety standards. This will help members reduce administrative burden while strengthening due diligence in contractor and workforce safety management. The BIA has engaged an industry consultant, Zeal Marinas to perform an audit of the AMS, talking with dozens of AMS sites and non-member sites, exploring functionality of the AMS system, ensuring it is supporting best practice and helping with contractor management, whilst also helping track the on-site workforce who are Marine Card holders. BIA is committed to continual improvement of AMS and will provide more updates to members throughout the year. DRIVING SAFETY CULTURE & INDUSTRY LEADERSHIP Beyond training and workshops, Chivers will contribute to ongoing industry education through: • Webinars & Q&A Sessions on emerging safety topics and industry best practices • Regular Safety Updates in BIA newsletters, helping businesses stay ahead of regulatory changes and risk trends • Expanding Safety Education for Young Professionals by integrating Marine Card training into industry pathways, equipping the next generation of marine workers with essential safety knowledge. A SHARED COMMITMENT TO A SAFER, STRONGER MARINE INDUSTRY Chivers said his goal was to support BIA in reinforcing its position as the industry’s leading safety resource. “By combining practical training, engaging workshops and strategic risk management, we can drive meaningful improvements in safety culture, reduce incidents, and strengthen the industry’s operational resilience,” he said. “The next 12 months present an exciting opportunity to collaborate, innovate and embed best-practice safety approaches across the industry. “I look forward to working with BIA and its members to deliver real, lasting safety outcomes that protect people, enhance operations, and build a stronger marine industry.” This program to promote safe marine businesses will be free for those who are formally engaged in the following BIA programs: Access Management System, Marine Card and Brokerage Accreditation. BIA will issue certificates for both the webinars and workshops which can be used to support Continuing Professional Development (CPD). info@marinecard.org.au | 1300 726 287 Marine Card is a Boating Industry Association Ltd initiative MARINE WORKPLACE HEALTH & SAFETY Streamline your processes and improve Workplace Health & Safety practices. Visit MarineCard.org.au to learn more and book a demo. ADVERTORIAL
16 | WATERLINE September 2025 In a busy marina environment, finding time for structured staff training can be challenging—especially when managing rosters, seasonal staff, and varying shift patterns. The Marina Industries Association (MIA) has developed a suite of flexible courses that allow your team to learn essential skills anytime, anywhere—without disrupting daily operations. The Online Anytime training courses are self-paced, 2-hour modules designed as the ideal first step for new team members or as refresher learning for existing staff. Whether you’re welcoming a school-leaver to their first marina role or ensuring seasoned staff are up to date with current practices, these courses deliver practical knowledge in a flexible format. These courses also provide marina owners and operators a solution to managing their obligations to ensure staff have relevant training in WHS, environmental compliance, and incident preparation and response. Three essential courses are available now: • WHS Best Practices: Tailored specifically for marina environments, this course covers key risks including working around boats and water, rope handling, confined spaces, and electrical hazards. • Environmental Best Practices: Equip your team to manage hazardous materials, handle fuel safely, respond to pollution events, and apply sustainable practices in daily operations • Extreme Weather Preparedness: Supported by Nautilus Marine Insurance, this course gives staff the knowledge to prepare for, respond to, and recover from extreme weather events—critical skills in today’s changing climate. SET YOUR TEAM UP FOR SUCCESS: ONLINE ANYTIME TRAINING By Lily Peel, Industry Training & Development Coordinator Marina Industries Association MARINA TRAINING INSTITUTE Each course is available online 24/7 and includes interactive knowledge quizzes and a certificate of completion. With no in-person sessions or scheduling requirements, team members can complete training when it suits them and the business—ideal for marinas with casual staff. When combined with on-site inductions and ongoing practical training, the courses provide a strong foundation in industry best practices and help create safer, more sustainable and more engaged workplaces. As a manager, ensuring your staff are appropriately trained isn’t just best practice—it’s a responsibility. The structured and accessible training programs help you meet your workplace health and safety obligations while also promoting a culture of accountability and professionalism. Beyond compliance, investing in staff training demonstrates a commitment to your team’s development, boosting morale, improving retention, and fostering a safer, more positive workplace environment. Les Binkin CMM, Managing Director Shellharbour and Pelican Waters Marinas said, “It’s nearly impossible to lock in set training dates for our casual staff, that’s why I value MIA’s online anytime courses. New team members can complete their training when it suits them, and I know they’re continually learning to stay safe and be effective on the job.” If you’re onboarding new staff or simply want to raise the bar in your marina operations, start with industry-specific, flexible online training from the MIA. For more information on MIA Training and Education courses, contact Lily Peel at education@marinas.net.au ONLINE ANYTIME COURSES WHS Best Practices Environmental Best Practices Extreme Weather Preparedness Supported by NM Insurance Marina Induction Training education@marinas.net.au Scan the QR code to register for your next course marinas.net.au
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